When you are investing in a high-quality scrubber dryer, you want to make sure it performs at its best for years to come. That is exactly why the Numatic Service Package is the perfect companion to your new Numatic machine.
While every Numatic machine already comes with a robust 3-year warranty, the service package goes above and beyond — offering extra peace of mind, professional support, and maximum performance. But here’s the catch: this package is only available to purchase when the machine is brand new, so it’s worth considering right from the start. Let’s take a closer look at what makes this service package such fantastic value.
Expert Installation & Set-Up
Forget the stress of assembling and figuring it all out yourself. With the service package, a Numatic expert will visit your site to install your machine and set it up properly. Your team will receive hands-on training on how to use and maintain the equipment to keep it running at peak performance from day one.
Comprehensive Operator Training
The service package includes face-to-face operator training, ensuring your team knows exactly how to achieve the best cleaning results. Plus, ongoing training and troubleshooting resources are available anytime through the multilingual Nu-Assist App — keeping your team confident and efficient.
Priority Support & Initial Triage
If you encounter an issue, you’ll have direct access to a specialist Numatic FloorCare customer care agent. Within just 2 hours, your case will be personally handled, and many problems can be resolved quickly over the phone thanks to Numatic’s initial triage support.
Regular Service Maintenance Visits
To keep your machine performing like new, a Numatic engineer will provide on-site service visits twice a year. These visits include thorough checks, maintenance, and an annual electrical safety test — all to ensure your equipment stays in top condition and delivers the best cleaning results every day.
Consumable Parts Fitted for You
During each service visit, Numatic will fit any consumable parts you’ve purchased beforehand. This ensures your machine always operates at its maximum performance without the hassle of doing it yourself.
Top-Up Training
Cleaning teams can change over time, and techniques can evolve. That’s why Numatic includes top-up training sessions during each service visit, keeping everyone up to date and maintaining consistently excellent results.
Rapid Breakdown Cover
Should an unexpected breakdown occur, Numatic’s engineers will be on-site within 48 hours to get you back up and running. The engineers arrive prepared, carrying the necessary tools and spare parts to fix most problems on the spot.
What Happens Without a Service Package?
If you choose not to opt for the service package, you still benefit from Numatic’s excellent 3-year warranty. This warranty covers defects in material and workmanship but excludes consumable parts like carbon brushes, squeegee blades, and floor brushes — parts that naturally wear out during normal use.
Without the service package, if your machine needs repair, you can either return it to us or arrange a Numatic engineer call-out. Repairs covered under warranty are free of charge. However, faults caused by misuse, operator error, or neglect will incur costs for call-out, labour, and parts.
Peace of Mind and Maximum Performance
The Numatic Service Package isn’t just an extra — it’s an investment in your machine’s longevity, your team’s efficiency, and your business’s cleaning standards. With expert support, proactive maintenance, and rapid response when you need it most, the package offers unmatched value.
If you’re buying a new Numatic machine, don’t miss the chance to add this comprehensive service package. You’ll thank yourself later.
