Do you offer free delivery?

Yes. We offer FREE UK mainland delivery on orders over £75 + VAT.

Free delivery will automatically be applied at checkout when your order qualifies.

Please note that additional delivery charges may apply to certain surcharge areas and remote UK locations.

How quickly will my order be delivered?

Most orders are delivered within 2–3 working days, subject to stock availability.

Some products, particularly cleaning machines and specialist equipment, are ordered in as required and may therefore have a longer lead time.

If you need an item urgently, please contact our team before ordering and we'll be happy to check current stock and availability.

Can I order by telephone?

ClickCleaning is primarily an online retailer, and the quickest and easiest way to place an order is through our website.

However, our customer service team is available to help. If you're having difficulty placing an order online or would like advice before ordering, please give us a call or email click@cpx.co.uk.

For businesses, schools and organisations with larger requirements, we can also help with quotations and product enquiries.

How do I place an order?

Ordering from ClickCleaning is quick and straightforward.

Simply find the product you require, select the quantity and any available options, and click Add to Cart. When you're ready, go to your basket and select Checkout.

Follow the on-screen instructions to enter your delivery and payment details and complete your purchase.

Once your order has been successfully placed, we'll send an order confirmation email to the email address provided.

Has my order gone through?

Once your order has been successfully placed, you should receive an order confirmation email at the email address provided during checkout.

If you haven't received your confirmation, please check your junk or spam folder first.

If you still can't find it, please contact our customer service team and we'll be happy to check your order for you.

Can I pay by invoice?

Yes. If you would prefer to pay by invoice, simply email your order or requirements to click@cpx.co.uk and we can send you a proforma invoice for payment.

Once payment has been received, we can process your order.

If you're a regular business customer and require credit terms, you can also apply for a ClickCleaning Trade Account.

When will my card be charged?

Payment is normally taken when you complete your order at checkout.

Your payment provider or card issuer will be asked to authorise the transaction. If payment is successfully authorised, your order will be processed and you should receive an order confirmation email.

If your payment is declined, please check that your card details, billing address and postcode have been entered correctly. If you're still experiencing problems, please contact your bank or card provider or get in touch with our team.

Do your prices include VAT?

No. Prices displayed on the ClickCleaning website are exclusive of VAT, unless otherwise stated.

VAT will be calculated and added at checkout, so you'll be able to see the VAT and total amount before completing your order.

How can I find the right product?

With thousands of cleaning and hygiene products available, we know it isn't always easy to work out exactly which product you need.

We've created a number of Product Finders and buying guides to make choosing the right product easier.

If you're still unsure, please give our team a call or email click@cpx.co.uk. Tell us what you're trying to clean, the equipment you're using or the problem you're trying to solve, and we'll do our best to point you in the right direction.

Can I get a quotation for a large order?

Absolutely. If you're placing a large order, purchasing regularly or looking to reduce your current cleaning supply costs, we'd be happy to provide a quotation.

Email your requirements or current product list to click@cpx.co.uk, or give our team a call to discuss what you need.

We can quote for cleaning chemicals, paper products, refuse sacks and bin liners, washroom supplies, cleaning equipment, machinery, carpet cleaning products and a wide range of other janitorial supplies.

Do you offer trade accounts?

Yes. ClickCleaning offers trade accounts to eligible UK businesses and organisations, subject to approval.

A trade account can make regular purchasing easier and may provide access to credit terms and bespoke pricing depending on your requirements.

Apply for a ClickCleaning Trade Account

Alternatively, contact us at click@cpx.co.uk if you'd like to discuss opening an account.

Do you supply schools, colleges and other organisations?

Yes. We supply cleaning and hygiene products to schools, colleges, businesses, cleaning contractors and other organisations throughout the UK.

If you need help sourcing particular products, require a quotation or regularly purchase cleaning supplies, please contact our team and we'll be happy to help.

Can I collect my order?

Yes. Orders can be collected from our St Albans trade counter.

If you're making a special journey for a particular product, we recommend contacting us beforehand so that we can confirm the item is available for collection.

Can I return unwanted items?

Yes. If you've ordered an item that you no longer require, please contact us to arrange a return.

Unwanted items should be returned unused, unopened and in their original, undamaged packaging, including any seals or shrink-wrap.

Please contact us before returning an item so that we can provide the appropriate returns information and instructions.

Return delivery costs and any original delivery charges may not be refundable for unwanted items. Your statutory rights are not affected.

What should I do if I receive a faulty, damaged or incorrect item?

If an item arrives faulty, damaged or incorrect, please contact us as soon as possible so that we can resolve the issue.

Where possible, please provide your order number, details of the problem and photographs showing any damage or fault. This will help us deal with your enquiry more quickly.

Depending on the circumstances, we'll arrange an appropriate replacement, collection, refund or other resolution.

Please don't dispose of a damaged or faulty product or its packaging until you've contacted us, as we may need it returned or inspected.