Returns and Exchanges
IF YOU WISH TO CANCEL YOUR ORDER:
(a) Before we have despatched the goods - simply call us on 0845 680 1955, or notify us by e-mail to: firstname.lastname@example.org;
(b) When goods have already been despatched, you can return them in accordance with the following:
- You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
- Upon receipt of the goods we will give you a full refund of the amount paid (excluding carriage) or an exchange credit as required (an admin fee of up to £10 may be applicable).
- The right to return the goods to us as referred to in item 2 will not apply in the following circumstances: in the event that the product has been used (these provisions do not affect your statutory rights).
For further information relating to RETURNS AND EXCHANGES, please read our TERMS AND CONDITIONS.