WHAT ARE THE DELIVERY COSTS?
Orders that we receive above £75.00 exclusive of VAT will be sent carriage-paid within the UK Mainland. Any orders below this value will be subject to a delivery charge of £6.99+vat. Some areas may be excluded from our delivery service, including islands.
In certain parts of Scotland and other remote areas, a £3.00 surcharge will be automatically applied at checkout. If in doubt, please call our customer service team on 01923 839039.
WHAT DELIVERY AREA DO YOU COVER?
We are able to supply our full range of products throughout mainland UK, with the exception of the exclusions referred to above. If in doubt, please call our customer service team on 01923 839039.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Deliveries will be despatched in the order that they are received. Orders within mainland UK will be sent using a courier company, and will normally take 2 - 3 working days from receipt of order (MACHINES AND OTHER HIGH VALUE ITEMS WILL OFTEN TAKE LONGER - please ask us about lead times).
WHAT IF I MISS THE DELIVERY?
If you do miss the first delivery attempt our couriers will leave a card to let you know that a delivery attempt has been made; the card will feature your local delivery depot's telephone number, so you can simply call the couriers and rearrange delivery for a suitably convenient day. If you do not contact the couriers they will automatically re-deliver your items on the next working day.
CAN THE DELIVERY BE LEFT IN MY PORCH, SHED, GARAGE ETC.?
Unfortunately not, a signature is required for proof of delivery. If you require the delivery to be left with a neighbour simply let us know when you order.
SIGNING FOR / REJECTING YOUR DELIVERY.
Before signing for your delivery PLEASE ENSURE THAT YOU CHECK IT. ALL DAMAGES SHOULD BE NOTED WITH THE DRIVER AT THE TIME OF DELIVERY, AND ONLY THE PARCELS YOU HAVE ACCEPTED SHOULD BE SIGNED FOR - please ensure this is made clear on signing the PROOF OF DELIVERY.
FOR FURTHER INFORMATION RELATING TO DAMAGED CONSIGNMENTS, PLEASE VIEW OUR PAGE RETURNS AND REFUND POLICY.
CLICK & COLLECT
If you have chosen to collect your order from our Hertfordshire trade counter please allow 2 hours from the time you placed your order. If you wish to collect before this time please give the office a call on 0845 680 1955 (you are always advised to call us to check stock before travelling to our warehouse).
Unit 15 Handley Page Way, Colney Street, Hertfordshire AL2 2DQ
Monday to Friday 7.30am to 5.00pm
When choosing to collect please bring with you a copy of your receipt and proof of identification, such as a driving license.